LeadForge Privacy Policy

LeadForge (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the personal information we collect from our customers and clients. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our marketing agency services, including reputation management, text message marketing, missed call text back automation, and database reactivation.

By using our services, you consent to the practices outlined in this Privacy Policy.

Information We Collect

LeadForge may collect the following types of personal information from our customers and clients:

1.1 Customer Information

When you engage LeadForge services, we may collect personal information such as your name, email address, phone number, postal address, and other contact details. We may also collect information about your business, including its name, industry, and website.

1.2 Client Data

As part of our services, we may collect and process data on behalf of our clients. This may include customer contact information, communication records, marketing data, and other relevant data necessary for the provision of our services.

1.3 Text Message Marketing

Information If you choose to engage in text message marketing services, LeadForge may collect phone numbers, opt-in timestamps, and opt-in confirmation records in compliance with Twilio guidelines and applicable laws.

Use of Information: LeadForge may use the collected information for the following purposes:

2.1 Service Delivery

LeadForge uses the information to provide the marketing agency services you have requested, including reputation management, text message marketing, missed call text back automations, and database reactivation. 

This includes communicating with you, managing customer data, executing marketing campaigns, and ensuring compliance with applicable regulations, including Twilio compliance.

2.2 Improving Our Services

LeadForge may use the information to analyze and improve our services, develop new features, and enhance the overall customer experience.

2.3 Communication and Support

LeadForge may use your contact information to communicate with you regarding our services, respond to inquiries or support requests, and provide relevant updates and notifications.

2.4 Legal Compliance

LeadForge may use or disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Data Sharing:

3.1 Service Providers

LeadForge may engage third-party service providers to assist us in delivering our marketing agency services or performing related functions. These service providers are obligated to maintain the confidentiality and security of your information. Service providers, like Twilio, help us deliver SMS messages and phone calls for clients’ businesses. LeadForge follows A2P 10DLC rules and regulations in all message marketing campaigns, including registering client businesses, well-defined opt-in messages and guidelines, and opt-out messages.

3.2 Client Collaboration

For the purpose of providing our services, LeadForge may share client data with authorized representatives or employees of our clients who require access to the data.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, customer and client information may be transferred as part of the transaction. LeadForge will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

3.4 Legal Requirements

LeadForge may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.

Non-Sharing of Mobile Numbers:

We respect the privacy of your mobile number and do not share it with any third parties, except when required by law or with your explicit consent. Your mobile number is solely used for providing our services and communicating with you.

Message Frequency:

We strive to provide timely and relevant information tailored to your preferences. The frequency of messages sent to your mobile number depends on the services you have subscribed to or your interactions with our platform. You can manage your communication preferences and opt-out of specific message types by following the instructions provided in the messages.

“Message and Data Rates May Apply” Disclosure:

When receiving messages from us, please note that standard message and data rates may apply based on your mobile service provider and plan. These charges are separate from any fees related to our services. Review your mobile service provider’s terms and conditions for applicable rates.

Information Security:

We employ various security measures to protect your personal information from unauthorized access, use, or disclosure.

LeadForge: Text Message Marketing Opt-Ins and Opt-Outs

We adhere to Twilio compliance requirements for text message marketing services and provide clearly outlined opt-in and opt-out mechanisms for recipients as per A2P 10DLC guidelines.

Individuals are registered at in-person events using pen and paper; they fill a box titled “Phone Number” with their phone number and check a box underneath stating, “Yes, I agree to receive SMS messages.” Online, users are prompted with a check box clearly stating: “Yes, I agree to receive SMS messages,” as part of our opt-in guidelines.

We collect and store opt-in timestamps and confirmation records as required by Twilio. Recipients have the right to opt-out of receiving further text messages by following the opt-out instructions provided in each message, stating, “Reply STOP to end all future SMS messages,” including the first message we send, or by contacting us directly.

Third-Party Websites and Services

Our website and services may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties when accessing their websites or using their services.

Data Security

We take reasonable measures to protect the personal information we collect and store. We employ industry-standard security practices to safeguard against unauthorized access, alteration, disclosure, or destruction of data. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices: You have the following rights regarding your personal information:

7.1 Access and Update

You may access, review, and update your personal information by contacting us using the information provided at the end of this Privacy Policy.

7.2 Client Data Management

As a client, you have control over the data you provide to us. You can manage, edit, or delete client data in accordance with our agreement and the applicable laws and regulations.

7.3 Opt-Out

You have the right to opt-out of receiving promotional communications from us, including SMS messages and emails. You can exercise this right by following the “Reply STOP to end all future SMS messages” or, by following the “unsubscribe” instructions provided in the emails, or by contacting us directly.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information promptly.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates or modifications.

Effective Date

06/28/2023

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at LeadForge Marketing Agency in Clovis, CA at:

LeadForge

Address: 319 Baron Ave. Clovis, CA 93612

Phone: +1 (559) 272-4922

Email: leonardmajere@hotmail.com